Refund & Exchange Policy

Last Updated: July 4, 2026

1. Exchange Policy

At Masha Wear, customer satisfaction is important to us. We currently offer Exchange Only and do not provide refunds.

Customers may request an exchange within 3 days of receiving the order. Requests made after this period may not be accepted.

2. Eligibility for Exchange

• The product must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The item must not be damaged by the customer.
• Products purchased during clearance or final sale are not eligible unless damaged or defective.

3. Non-Exchangeable Items

• Products returned after 3 days.
• Used or washed products.
• Products without original tags or packaging.
• Items damaged due to customer misuse.

4. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging. After verification, we will arrange a replacement or exchange at no additional cost.

5. Refund Policy

Masha Wear does not offer refunds. Eligible products are exchanged only according to this policy.

6. Exchange Process

1. Contact our support team within 3 days of delivery.
2. Provide your Order ID and reason for exchange.
3. Share photos if requested.
4. Once approved, our team will guide you through the exchange process.
5. The replacement product will be dispatched after the returned item passes inspection.

7. Contact Us

For exchange requests or assistance, contact us:

Email: styleupwithmasha@gmail.com

WhatsApp: +91 7827407735